1. Who we are
Rapport Immigration Services Ltd. ("Rapport Immigration", "we", "us") is a Canadian immigration and citizenship consulting practice based at 9309 Sitka Place, Chilliwack, BC, V2P 0H8, Canada. We are committed to protecting the privacy of every client and visitor and to handling personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
2. Information we collect
We collect only the information needed to provide immigration services and to respond to your enquiries. This may include:
- Identity and contact details — name, email address, phone number, and country of residence;
- Immigration information — education, work history, family details, and documents you choose to share;
- Enquiry details — the message and any files you submit through our contact form;
- Technical data — basic, non-identifying analytics such as pages visited and device type.
3. How we use your information
Your information is used to assess your immigration options, prepare and submit applications, communicate with you, meet our professional and regulatory obligations, and improve our services. We do not use your information for unrelated purposes without your consent.
4. Consent
By submitting our contact form or otherwise providing information to us, you consent to the collection and use of that information as described in this policy. You may withdraw consent at any time, subject to legal and contractual limits, by contacting us.
5. How we share information
We do not sell your personal information. We share it only as necessary: with Immigration, Refugees and Citizenship Canada and other government bodies as part of your application; with service providers (such as secure hosting) bound by confidentiality; or where required by law. Our website is hosted by Netlify, and contact form submissions are processed through Netlify's form service.
6. Data security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is completely secure; please avoid sending highly sensitive documents by unsecured email.
7. Retention
We keep personal information only as long as necessary to fulfil the purposes described here and to meet professional, regulatory, and legal requirements, after which it is securely destroyed.
8. Your rights
You may request access to the personal information we hold about you, ask us to correct inaccuracies, or ask questions about how it is handled. Contact us at info@rapportimmigrationservices.com.
9. Cookies and analytics
This website uses minimal cookies and may use privacy-respecting analytics to understand general usage. You can control cookies through your browser settings.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always posted on this page with its effective date.
11. Contact us
Questions about your privacy? Reach us at info@rapportimmigrationservices.com or +1 604-300-0483.